For Residents

Quick Links

Rent & Payments

Rent is due on the 1st of each month. A late fee is charged on any balance remaining after the 5th.

The fastest, easiest way to pay is online through the LOFT Living portal. eChecks (ACH from your bank) are free—no fee charged to residents. Credit and debit card payments are processed by a third party that charges a convenience fee.

If you prefer to pay by physical check or money order, there’s a rent drop box next to apartment #1. Please be considerate of the residents in #1 when using it. There’s no on-site office.

Maintenance

Submit routine maintenance requests through the LOFT Living portal—it routes the request, tracks the timeline, and gives you a record. Examples: a leaky faucet, a stuck window, a flickering light, a noisy fridge.

For emergencies (active water leak, no heat, no hot water, broken lock, lockout, anything that can’t wait until business hours), call Rob directly at (619) 541-3393. If Rob isn’t reachable, the on-call regional manager is at (619) 297-0274.

Day-to-Day Living

Parking

If you have an assigned space, that’s yours. There’s no on-site guest parking. Visitors should park on the street, or in a resident’s space with that resident’s permission.

This block of 7th Ave is not metered. The two things to know:

• 72-hour parking limit (citywide rule—a vehicle can’t sit in the same spot longer than 72 hours).
• Street sweeping: 3rd Wednesday of the month, 10am–1pm, on the west/opposite side of the street; 3rd Thursday of the month, 10am–1pm, on the east/adjacent side.

University Ave occasionally closes for large community events—San Diego Pride Parade, Rock ‘n’ Roll Marathon, CityFest, and others. Plan ahead on those days; you may need to move your car or park further out.

Trash & Recycling

Pickup is Monday, Wednesday, Friday, and Saturday mornings. The trash and recycling containers are in the trash enclosure at the driveway. Please don’t leave anything outside the containers—if a container is full, please reach out to Rob or wait for the next pickup.

If the combo locks are locked when you arrive, spin the combination after you’re done and relock them.

Have large or bulky items (furniture, appliances) or electronics to dispose of? Reach out to Rob and he’ll coordinate hauling so things get handled correctly.

Laundry

The laundry room is open 24 hours. Machines are operated by the PayRange mobile app—set it up once and you can start any machine from your phone.

If a machine isn’t working, report it to WASH directly at wash.com/service-request. WASH services the machines, and reporting through their site is the fastest path to a fix.

Quick favor to your neighbors: please remove your laundry promptly when cycles finish. There are only so many machines.

Courtyard & Gas BBQ

The gas BBQ is available for everyone—no reservation needed. If it’s your first time and you want a quick walkthrough, ask Rob.

Please clean up after yourself (this goes for the whole courtyard, not just the BBQ). There’s a trash container in the courtyard along with a broom and dustpan if you need them.

Mail & Packages

Mail is delivered to the mailboxes in the courtyard area. Packages are typically left at the mailbox area or at your apartment door, depending on the carrier. There’s no parcel locker or staffed reception—keep an eye on tracking and bring deliveries inside promptly.

Gate Code

If your gate code stops working, reach out to Rob and he can reset it.

Internet

The building is wired for three internet providers. Cox and GFiber both offer gigabit speeds; AT&T offers high-speed service (not gigabit). You set up service directly with whichever you choose—each handles installation and billing on their end.

• Cox (opens in new tab)
• GFiber (opens in new tab)
• AT&T (opens in new tab)

Setting Up Utilities (SDG&E)

New residents receive instructions for setting up gas and electric service with SDG&E as part of the move-in process. If you misplaced them, ask Rob.

Community Guidelines

Being a Good Neighbor

There are no formal “quiet hours,” but the building is small and sound carries. Please be mindful of how your noise affects others, especially in the evenings.

Pets

Pets must be on a leash at all times while on the property—no exceptions, even for the friendliest dog or quickest trip to the trash enclosure.

Please don’t allow pets to use the courtyard or front landscaping as a bathroom. Take them across the cul-de-sac or out into the neighborhood. The courtyard is a shared space, and the landscaping has been carefully maintained—keeping pets off both keeps it pleasant for everyone.

Smoking

Hillcrest Place is a non-smoking community. No smoking anywhere on the property—inside apartments, in common areas, in the courtyard, on balconies. If you smoke, please do so off the property and away from the building.

Guests

You’re welcome to have guests. As the resident, you’re responsible for your guests’ behavior while they’re on the property.

Any guest staying more than seven days needs to be approved by management in advance. Subletting is not permitted.

Renter’s Insurance

All residents are required to maintain renter’s insurance with a minimum of $300,000 in liability coverage. This applies to new leases and renewals.

If you’d rather not shop around on your own, RealCoverage (opens in new tab) lets you compare and select from available options that meet the requirements. Policies purchased through RealCoverage are sent to us automatically—you don’t need to forward anything.

If you go with a different provider, list the following as interested party:

Hillcrest Place Apartments and R.A. Snyder Properties, Inc.
PO Box 115009
Carrollton, TX 75011

Your insurer can usually add an interested party in a few minutes. Send proof of coverage through the LOFT Living portal or directly to Rob.

Notice & Moving Out

All leases automatically continue month-to-month after the initial term ends—you don’t need to re-sign anything to stay.

When you’re ready to move out, whether you’re on a month-to-month or your lease is ending, please give 30 days’ written notice. After you give notice, you’ll receive a personalized move-out checklist with everything you need to know about cleaning, returning keys, the security deposit timeline, and forwarding-address paperwork.